Betting and gaming are a form of entertainment. 99jilli wants you to always play with enjoyment, safely, and within your own limits. This page has all the protection tools and guidance you need.
Responsible gaming is not just about "playing less." It means playing mindfully – keeping track of your time, money, and mental state so that betting stays a source of enjoyment, not a source of problems. 99jilli believes every person deserves the best gaming experience – and that experience is at its best when it is controlled and responsible.
Online betting is still relatively new for many people in Bangladesh. The thrill of placing a bet on a cricket match, the excitement of casino games – these are perfectly normal forms of entertainment, as long as they stay within limits. But sometimes people cross those limits without even realising it. 99jilli offers several features to help you stay in control, all of which are explained in detail on this page.
Gaming addiction is a real issue, and there is no shame in acknowledging it. It is recognised as a health condition in many countries around the world. 99jilli is always ready to help its users – whether that means setting limits, taking a break, or permanently closing an account. This is not a sign of weakness; it is a courageous decision to take care of yourself.
Under no circumstances will we encourage someone who is struggling to continue betting. The wellbeing of our users and the protection of their families matter more to us than any business goal.
These features are not just there in name – they genuinely work.
Set your own daily, weekly, or monthly maximum deposit amount. Once set, you won't be able to exceed that limit.
Decide in advance how long you want to play in one session. Once that time is up, you'll get an automatic warning or be logged out.
Set a maximum amount you're willing to lose in a single day or week. Once you hit that limit, no further bets can be placed.
Take a break from 24 hours up to 6 weeks. During this period, access to the platform will be restricted.
Close your account for anywhere between 6 months and 5 years, or permanently. Your account cannot be recovered during this period.
You can opt out of bonus and promotional messages at any time. Stay clear of temptation.
Setting limits on 99jilli is very straightforward. Once you're logged in, go to the Settings menu and select "Responsible Gaming" — all the tools you need are right there. The same option is available on the mobile app.
Decreasing a limit takes effect immediately. Increasing a limit, however, has a 24-hour delay — this is intentional, to prevent impulsive decisions.
Go to 99jilli.best and log in with your mobile number and password.
Click on the profile icon in the top right corner, then select the "Responsible Gaming" option.
Set limits on deposits, time, or losses – whatever works for you. Enter the amount and confirm.
Limit reductions take effect immediately. You'll receive an SMS confirmation. If you run into any issues, let us know via Live Chat.
If you notice any of these signs in yourself, it is time to seek help.
You are depositing beyond your set budget or dipping into your savings.
Chasing losses by repeatedly raising your bets or telling yourself "just one more."
Going a few days without betting leaves you irritable, unable to sleep, or feeling restless.
You are hiding or lying to family or friends about how much you are playing.
You're skipping meals, sleep, or work to keep gaming, and you've lost track of time.
You're borrowing money from friends, family, or apps to fund your betting.
After a loss, you're experiencing deep anxiety, headaches, or feelings of depression.
You are relying on regular betting winnings to cover your daily living expenses.
This may be an early sign of addiction. Set a limit on 99jilli right away or activate self-exclusion. If needed, talk to a family member or someone you trust. Remember – asking for help takes courage.
Self-exclusion means making a personal decision to stop betting on 99jilli for a set period or permanently. Once activated, you will have no access to your account and no transactions can be made.
Once self-exclusion is active, 99jilli will stop sending you any promotional messages or bonus offers. Your account will not be automatically reactivated when the period ends – you will need to make a conscious request yourself and wait 7 days.
Any valid balance remaining in your account during self-exclusion can still be withdrawn. This is an important safeguard – your funds will never be held back.
Both options are effective – the right choice depends on your situation. Choose Cooling Off if you feel a short break will help you return to gaming responsibly. Choose self-exclusion if gaming is having a negative impact on your life and you need a longer-term pause.
Automatic pop-ups will appear at set intervals showing how long you've played and how much you've won or lost. Use that information to decide whether to continue.
View your full gaming history for the past 30 days, 3 months, or 1 year — including total deposits, losses, and time spent. Everything is clearly laid out.
If you lose more than a set amount, you'll automatically receive an SMS or push notification. This alert is designed to help you stop at the right time.
If a family member is concerned about you, they can reach out to 99jilli support. We will assist them while fully respecting your privacy.
Simple reminders like "Take a rest" or "Drink some water" sent every hour or at set intervals. Short breaks help keep your decision-making sharp.
If you feel like you're losing control, open Live Chat and type "I need help" in Bengali — the support team will guide you right away.
Answer the following questions honestly. Nothing is recorded — this is just for you.
Set a deposit limit or take a Cooling Off break on 99jilli right now. On live chat, just say "Help me set my limits" in Bangla – we're here for you.
No one under 18 may use 99jilli. Age verification is mandatory at registration. KYC may be requested if there is any doubt, and if a user is found to be a minor, the account will be closed immediately.
99jilli will never send advertisements or messages designed to push you beyond your limits. Users under self-exclusion will not receive any promotional content.
Our 24/7 Bangla support team is ready to assist immediately at any sign of addiction or loss of control. Our goal is to stand by you with empathy, not judgement.
If a family member believes their loved one may be struggling with a gaming addiction, here are a few things to keep in mind.
Set your own limits and play mindfully. Keep it entertainment, not addiction. 99jilli is always here for you.